This Meeting is Intended for Facility Professionals Only.

Interested in Giving a Presentation? Please contact the IFMA Greater Seattle Chapter Office.

About the Event:

Performance and Quality Core Competency will help facility managers to develop a “systems thinking” perspective and provide critical insights that apply to quality-related FM practices.

Topics may include:

• Working with their stakeholders to understand the needs and expectations of the facility and related service requirements.

• Understanding and documenting the processes used to deliver these services.

• Measuring the performance of the facility management (FM) organization and service providers to make continual improvements.

• Understanding and describing what comprises a comprehensive Facility Management Quality System

• Using the basic quality tools and basic statistical tools for better analysis of data with a quality system